1.Promptness and courtesy in taking your inquiry/order.

A. Excellent B. Good C. Fair D. Not Good

Comment:

2.Knowledge and helpfulness of the person in charge of taking your inquiry/order.

A. Excellent B. Good C. Fair D. Not Good

Comment:

3.Quality of the products/materials provided.

A. Excellent B. Good C. Fair D. Not Good

Comment:

4.Packing conditions (stenciling, banding, skidding, etc.) of the products/materials provided.

A. Excellent B. Good C. Fair D. Not Good

Comment:

5.Timely shipment and arrival of your products/materials.

A. Excellent B. Good C. Fair D. Not Good

Comment:

6.Accuracy of the shipping documents.

A. Excellent B. Good C. Fair D. Not Good

Comment:

7.Effective follow up communications with you upon the arrival of the products/materials.

A. Excellent B. Good C. Fair D. Not Good

Comment:

8.Rate your overall satisfaction with the performance of our company.

A. Excellent B. Good C. Fair D. Not Good

Comment:

9.Your additional comments about how we can improve your satisfaction with our products and services:

Thank you for completing this Customer Satisfaction Questionnaire.