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CATEC AMERICAS --About Catec
Quality Assurance Program
Customer Satisfaction Questionnaire
 
 

Quality Assurance Program

 


This Quality Assurance Program is structured and is implemented by:

CATEC AMERICAS, INC.

QUALITY MISSION STATEMENT

Our mission is to maintain professional industry standards and international standards in the supplies of products that meet our customer¡¯s needs and applicable requirements and enhance our customer¡¯s satisfaction. We are committed to professional excellence and accuracy in serving our customers through Quality Assurance Program.

GENERAL

1.1. This manual describes the Quality Assurance Program in operation at our companies. The scope of the Quality Assurance Program is the purchase, supply, and service of the products.

1.2. This manual is the pivotal reference document for all quality related activities undertaken by the company and is used for the purposes of auditing the effectiveness of the Quality Assurance Program and as an instructional document to all management and employees.

1.3. The purpose is to document the company¡¯s Quality Assurance Program and to inform our customers of the controls implemented to assure product quality.

1.4. The following sections outline the manner in which the company treats each element of the Quality Assurance Program.

1.5. The information contained in this Quality Assurance Program is proprietary to Catec Americas Inc. The manual is not to be copied in any form or part or communicated for the use of any other party.

QUALITY ASSURANCE POLICY

1.1. Evaluation, confirmation of specifications, technical requirements of orders of our customers amongst customers, manufacturers, suppliers, and vendors. We have
established and maintained a system that ensure all customer requirements are adequately defined, documented, reviewed and understood with the aim of enhancing customer satisfaction according to industry standards and/or international standards.

1.2. Evaluation, assessment of the manufacturers and suppliers against respectively their QA/QC manuals in compliance with industry standards and/or international standards.

1.3. Ensure the suppliers and manufacturers provide with Certificates of Quality or Certificate of Conformance to industry standards.

1.4. Guarantee professional inspection by our technical and experienced staff on the products and at the site of the suppliers and manufacturers prior to shipment.

1.5. Use, if necessary, the third party inspection firms with professional engineers, specialists on the products and at the site of the suppliers and manufacturers prior to shipment.

1.6. Guarantee professional warehouse control in terms of packing, bundling, labeling, marking, and documentation.

1.7. Use professional and committed freight forwarder to ensure safe and timely shipment to meet customer¡¯s delivery requirement.

1.8. Maintain an effective communication system-internal and external.

QUALITY ASSURANCE RESPONSIBILITY CHAIN AND ASSESSMENT

1.1. We have developed a responsibility chain to ensure the effectiveness of Quality Assurance Program.

1.2. All our personnel are responsible for maintaining and implementing the Quality Assurance Program.

1.3. Individual department managers are responsible for maintaining and implementing the Quality Assurance Program in their respective areas.

1.4. Quality Manager is responsible for oversight on the individual managers ensuring maintaining and implementing the Quality Assurance Program. Quality Manager reports directly to President of the company.

1.5. President, Quality Manager, individual managers meet or teleconference bi-weekly to assess the effectiveness of the implementation of the Quality Assurance Program to ensure continuous improvement and enhance satisfaction of customers needs.


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